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frequently asked questions

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Enter your delivery address and phone number, choose your payment method, and confirm. You'll receive a confirmation message within minutes.
Do you deliver to my area?

We currently deliver to Karachi only.
If we don't deliver to your city yet, leave your details, and we'll notify you when we expand.
How long does delivery take?

Orders are delivered within 2-3 working days across Karachi. We bake fresh every other day, so your order will be prepared in the next baking cycle and delivered immediately after.

Orders placed Monday to Wednesday: Delivered Thursday to Saturday Orders placed Thursday to Sunday: Delivered Monday to Wednesday
What are the delivery charges?

Delivery charges are Rs. 200 for orders under Rs. 1000. Free delivery on orders above Rs. 1000. Exact charges will be shown at checkout based on your location
Do you deliver on Sundays and public holidays?

No, we don't bake or deliver on Sundays and public holidays. Orders placed before holidays will be delivered on the next working day.
Can I track my order?

Yes. Once your order is dispatched, you'll receive a WhatsApp message with tracking details. You can also track your order by logging into your account on our website.

Products & Freshness

How fresh are your products?

All D'light products are baked fresh every day at our facility. When your order arrives, the products will be only 24-48 hours old. No old stock, no preservatives needed.
How long will products stay fresh?

Cakes: 20-25 days from delivery date

Cake Rusk: 60 days from delivery date

Cookies: 90 days from delivery date
Each product shows shelf life information on the product page. We always deliver products with maximum freshness remaining.
Do you use preservatives?

No. Since we bake every other day and deliver immediately, we don't need preservatives. The freshness comes from our production schedule, not chemicals.
What if I receive products close to expiry?

This won't happen. Since we bake every other day, you always receive products with nearly full shelf life remaining. If you have any concerns, contact us immediately.
Are your products halal?

Yes, all D'light products are prepared following halal practices with halal-certified ingredients.
What ingredients do you use?

We use quality ingredients, including wheat flour, sugar, eggs, butter, milk, and natural flavorings. Specific ingredient lists are available on each product page. If you have allergies, please check before ordering.
Do your products contain eggs?

Most of our cakes and cookies contain eggs. Cake rusk also contains eggs. If you need egg-free options, please contact us, and we'll guide you to suitable products.

Are any products suitable for diabetics?

Our standard products contain sugar. We don't currently offer sugar-free options, but we're working on introducing them. Contact us for updates.

Product Categories

Which products are best for kids' lunch boxes?

Pocket cakes, tea cakes, bar cakes, and mini cake rusk are perfect for lunch boxes. They're individually portioned, easy to pack, and kids love them.
Which products last longest?

Cookies last 90 days, making them ideal for bulk buying. Cake rusk lasts 60 days, also great for stocking up. Cakes last 20-25 days, best ordered fresh for near-term consumption.

Sizes & Packaging

What size should I order?

Small/Regular: Good for 2-3 people or trying new flavors 

Regular/Large: Good for families of 4-6 people 

Family Pack: Best value for large families or frequent consumers

For daily tea time items like rusk and cookies, family packs offer better value per gram.
How many pieces in each pack?

This varies by product:

  • Cupcakes: 1 piece per pack
  • Pound cakes: 1 loaf (multiple slices)
  • Cake rusk 2 pcs: 2 pieces
  • Cake rusk 4 pcs: 4 pieces
  • Cookies: Multiple pieces (varies by type)

Check individual product pages for exact quantities.
Is the packaging sealed?

Yes, all products come in sealed packaging to maintain freshness during delivery. Pound cakes and regular cakes are wrapped, while cookies and rusk come in sealed packets

Payment & Pricing

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer via Jazz Cash / Easypaisa
  • Credit/Debit Cards (online payment)

Choose your preferred method at checkout.
Is Cash on Delivery available?

Yes, COD is available for all orders. Pay in cash when your order arrives. Please keep exact change if possible to help our delivery person.
Are your prices final, or are there hidden charges?

Prices shown are final product prices. Delivery charges (if applicable) are clearly shown at checkout. No hidden fees.
Do you offer discounts on bulk orders?

Yes! Family packs already offer better per-gram value. For larger bulk orders (events, corporate orders), contact us at info@arsalanfoods.com for special pricing.
Why are your prices lower than bakeries in my area?

We're the manufacturer selling directly to you. No middleman, no retail markup. You pay factory-direct prices, which is why we can offer premium quality at a better value
Do you have sales or special offers?

Yes, we run regular promotions. Subscribe to our WhatsApp updates or check our website homepage for current offers. Special discounts during Eid, Ramadan, and other occasions.

Storage & Consumption

How should I store the products after delivery?

Cakes: Keep in an airtight container at room temperature for 3-4 days. After that, refrigerate if needed. Best enjoyed at room temperature.

Cake Rusk: Store in an airtight container in a cool, dry place. No refrigeration needed. Keep away from moisture to maintain crunch.

Cookies: Keep in sealed packet or airtight container in cool, dry place. No refrigeration needed.
Can I freeze cakes?

Yes, most cakes can be frozen for up to 2 months. Wrap tightly in plastic wrap, then aluminum foil. Thaw at room temperature before serving.
Do I need to refrigerate?

Not immediately. Products stay fresh at room temperature for several days if stored properly. Refrigeration is optional but can extend freshness, especially in hot weather.
How do I reheat or refresh products?

Cakes: Best at room temperature. If refrigerated, bring to room temperature for 30 minutes before serving.

Cake Rusk: If it loses crunch, warm in oven at low temperature (150°C) for 5 minutes.

Cookies: Best at room temperature. Store properly to maintain crunch.
What if products become soft?

If cake rusk or cookies become soft due to humidity, place them in a preheated oven at 150°C for 5-7 minutes to restore crispness. Let them cool before eating.

Returns & Complaints

What is your return policy?

We stand behind our product quality. If you receive damaged, defective, or unsatisfactory products, contact us within 24 hours of delivery with photos. We'll replace or refund immediately.
What if my order is damaged during delivery?

Contact us immediately with photos of the damaged items. We'll send a replacement at no extra cost. Don't accept severely damaged packages from the delivery person.
What if I receive the wrong items?

Contact us right away with your order number. We'll arrange to collect the wrong items and deliver the correct ones. Our mistake, no cost to you.
Can I cancel my order?

Yes, you can cancel before we start baking your order (usually 24 hours after placing the order). Once baking starts, we can't cancel as products are made specifically for your order. Contact us immediately if you need to cancel.
What if I'm not satisfied with the taste?

We're confident you'll love our products, but if you're genuinely unsatisfied, let us know within 24 hours. We'll work with you to make it right - whether that's a refund, replacement, or credit for future orders.
Who should I contact for complaints?

WhatsApp us at +92 304 0354448 or email info@arsalanfoods.com. We respond within 2-4 hours during business hours. Your satisfaction is our priority.

Special Orders

Can I order in bulk for events?

Yes! For orders above 20, contact us at least 3-4 days in advance on WhatsApp: +92 304 0354448. We'll confirm availability and provide special pricing for bulk orders
Do you cater for corporate events?

Yes, we supply to offices, corporate events, and business meetings. Contact us with your requirements, and we'll prepare a quote.
Can I customize product packaging?

For bulk orders, we can discuss custom packaging options. Contact us with your requirements and timeline. Minimum order quantities apply.
Do you take wholesale orders?

Currently, we focus on direct-to-consumer sales. For wholesale inquiries, email us at info@arsalanfoods.com with your business details

About D'light

Where is D'light located?

Our facility is in Karachi. We've been serving quality bakery products since 1987 under Arsalan Foods.
Are you a bakery or a shop?

We're the manufacturer - the actual bakery that makes all D'light products. This website is our direct-to-consumer channel, so you're buying straight from the source.
Do you have a physical store?

Currently, we operate manufacturing-to-consumer. We're available through this website and our retail partners across Karachi.
What makes D'light different from other bakeries?

We bake fresh every other day and sell directly to you. No preservatives, no middleman markup, no old inventory. You get factory-fresh products at fair prices
How can I give feedback?

We love hearing from customers! Email us at info@arsalanfoods.com, WhatsApp +92 304 0354448, or leave a review on the product pages. Your feedback helps us improve.

Still Have Questions?

How can I contact customer support?

WhatsApp: +92 304 0354448 (9 AM - 7 PM, Monday to Saturday)
Email: info@arsalanfoods.com
Response Time: Within 2-4 hours during business hours
Frequently Asked Questions?

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What are your business hours?

Monday to Saturday: 9 AM to 7 PM
Sunday: Closed
Public Holidays: Closed

We respond to messages the next business day if received after hours.
Can't find your question here?

 WhatsApp us at +92 304 0354448 or email info@arsalanfoods.com. We're here to help!