Privacy policy
What information we collect when you use dlightfoods.com or order from us, why we need it, and how we look after it. We never sell your personal information.
Who we are
dlightfoods.com is run by Arsalan Foods (D'light), L-5 D/1, Block 22, Federal B Industrial Area, Karachi, Pakistan. If you have any questions about your information, email info@dlightfoods.com.
Information you give us
- Your name, phone number, email and delivery address when you order.
- Your bank transfer details (sender name and reference) so we can match your payment. We never see or store card details.
- Messages you send us by WhatsApp, email, social media or our contact form.
- Reviews or feedback you choose to share.
Information we collect automatically
- Basic device and browser information, such as your IP address and browser type.
- How you use the site, such as pages viewed and items added to your cart.
- Cookies, which are small files that keep your cart working and help us understand visits.
Why we use it
- To process and deliver your orders and keep you updated.
- To confirm payments and send refunds.
- To answer your questions and complaints.
- To improve our website and products.
- To send offers and news, only if you've agreed. You can stop these at any time.
- To prevent fraud and meet our legal duties.
Who we share it with
Only with the people who help us run our business, and only what they need:
- Delivery riders and courier companies: your name, phone number and address.
- Shopify, which runs our online store and checkout.
- Analytics and advertising tools (Google Analytics, Microsoft Clarity and Meta), to understand visits and measure our ads.
- Authorities, if the law requires it.
We do not sell or rent your personal information.
Cookies
Cookies keep your cart and checkout working. We also use analytics and advertising cookies to see how people use the site and to measure our ads.
You can block or delete cookies in your browser settings. The site will still open, but some features, like your cart, may not work properly.
How long we keep it
We keep order records for as long as we need them for accounting and tax. We keep your marketing details until you unsubscribe. Other information is deleted when we no longer need it.
Keeping it safe
Our website uses a secure (HTTPS) connection, and only the people who need your details to handle your order can see them. No system is completely secure, but we take reasonable steps to protect your information.
Your choices
- Ask for a copy of the information we hold about you.
- Ask us to correct anything that's wrong.
- Ask us to delete your information, unless we have to keep it by law (for example, order records for tax).
- Unsubscribe from marketing using the link in our emails, or by messaging us.
Email info@dlightfoods.com and we'll reply within 7 business days.
Children
Our website is meant for adults. If you're under 18, please ask a parent or guardian to order for you. We don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
- Email: info@dlightfoods.com
- WhatsApp: +92 304 0354448
- Address: L-5 D/1, Block 22, Federal B Industrial Area, Karachi, Pakistan
Last updated: 3 October 2026