Baked fresh daily since 1987★Delivery across Pakistan★Har bite mein fresh★Real ingredients, made fresh★Baked fresh daily since 1987★Delivery across Pakistan★Har bite mein fresh★Real ingredients, made fresh★
0

Refund policy

What to do if something isn't right with your order.

Check your order at the door

Please check your parcel when it arrives:

  • the packs are sealed
  • the items match your order
  • nothing is damaged
  • each pack has its best-before date printed on it

If a parcel is clearly damaged, you can refuse it at the door. We'll replace it or refund you.

What we can take back

Our products are food, so we can only take things back if something is wrong with them.

  • Yes: damaged items, wrong items, missing items, or a quality or freshness problem.
  • No: change of mind, or products that have been opened or eaten, unless there is a quality problem.
  • No: problems reported more than 24 hours after delivery.

How to report a problem

Contact us within 24 hours of delivery:

Send your order number, a short description and photos of the problem. If we need the items back, we'll collect them within 2 days at no cost to you.

What happens next

  • Damaged, wrong or missing items: we send the right items free of charge, usually within 1 to 2 business days.
  • Quality or freshness problem: we replace the product or refund it, your choice.
  • Refunds are sent to your bank account within 5 business days after we approve them. Tell us which account to send it to.

Cancelling an order

  • You can cancel within 3 hours of placing your order for a full refund.
  • After 3 hours your order is being prepared, so it can't be cancelled.
  • To cancel, message us on WhatsApp or email info@dlightfoods.com with your order number.

If we cancel your order

We may cancel an order if a product is out of stock, the address is outside our delivery area, or we can't confirm your payment.

If we cancel, you get a full refund, including the delivery charge, and a discount on your next order.

Freshness and storage

Every pack has a best-before date printed on it. Stored as shown on the pack, cakes keep for up to 20 days and cookies and cake rusk for up to 90 days.

If a product arrives with less shelf life than you expected, tell us within 24 hours and we'll replace or refund it.

Ingredients are listed on every product page and pack. Please check them if you have a food allergy.

Bulk orders

For orders of 50 items or more, or for events, email info@dlightfoods.com.

Everything on this page still applies to bulk orders.

Contact us

Last updated: 3 October 2026