Delivery Areas

We deliver across Karachi.

• Standard delivery: Rs. 200
• Free delivery on orders Rs. 1000 and above
• Special areas (Gulshan-e-Hadeed & Bahria Town): Rs. 300

Delivery Time

• Order before 12 PM → Same day delivery
• Order after 12 PM → Next day delivery
• Delivery hours: 12 PM to 8 PM
• We deliver Monday to Sunday
• We call you 30 minutes before delivery (if required)

Track Your Order

We send updates via:

• WhatsApp
• SMS
• Email

You get updates when:

• Order confirmed
• Out for delivery
• Delivered

If You're Not Home

• We call and wait 5 minutes
• If you miss our call, the order gets cancelled
• Delivery fee is not refunded

Wrong Address

You must pay for re-delivery if the address is wrong.

Bulk Orders

• Bulk = 50 items or more
• Same delivery terms apply

Check Your Order

Check your order when it arrives. Look for:

• Sealed packaging
• Correct items
• No damage
• Shelf life dates

Refund Timeline

• Cash on Delivery: Bank transfer within 5 days
• Online payment: Card refund within 5 days
• Bank transfer: Account refund within 3 days
• JazzCash/Easypaisa: Refund within 3 days

For COD returns, share your bank account details.

Damaged Products

If the product arrives damaged:

• Take photos
• Do not accept the order

Wrong Order

We arrange pickup for the incorrect items and deliver the correct items within 1-2 days.

Missing items?

Contact us within 3 hours of receiving the parcel. We deliver missing items free.

Cancellations

• Cancel within 3 hours of placing order: Full refund
• After 3 hours: No cancellation

Refund takes 5 business days.

We cancel if:

• Product unavailable
• Outside delivery area
• Payment issues

You get a full refund plus a discount for your next order.

Freshness Promise

Products have a minimum 20 days shelf life.

Less than expected? We replace or refund.