Acceptance of Terms

Welcome to D'light (operated by Arsalan Foods). By accessing our website dlightfoods.com and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

If you do not agree with any part of these terms, you must not use our website or purchase our products.

These terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Arsalan Foods/D'light ("we," "us," or "our").

Definitions

• "Website": The D'light e-commerce website and mobile applications
• "Services": Online ordering, delivery, and related services
• "Products": Bakery items sold through our website (cakes, cake rusk, cookies)
• "Order": Your purchase request was placed through our website
• "Account": Your registered user account on our website

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts under Pakistani law
• Provide accurate and truthful information
• Comply with all applicable laws and regulations

If you are under 18, you may only use our services with parental or guardian consent and supervision.

Products and Pricing

Product Information

We strive to display accurate product information, including:

• Product names and descriptions
• Sizes and weights
• Ingredients
• Shelf life
• Images

However, we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free. Product images are for illustration purposes, and actual products may vary slightly.

Pricing

All prices are displayed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.

We reserve the right to:

• Change prices at any time without prior notice
• Correct pricing errors
• Modify or discontinue products
• Offer promotions and discounts at our discretion

The price charged will be the price displayed at the time you place your order, not when you add items to cart.

Product Availability

Products are subject to availability. We operate on a fresh baking schedule and may occasionally run out of certain items.

If an item becomes unavailable after you place an order:

• We will contact you immediately
• Offer a substitute (subject to your approval)
• Or issue a full refund for unavailable items

We do not guarantee continuous availability of any product.

Promotions and Discounts

Promotional offers and discount codes:

• Are subject to specific terms and conditions
• Cannot be combined unless explicitly stated
• May have expiration dates
• Are non-transferable and non-refundable
• May be limited in quantity or duration
• Can be modified or withdrawn at our discretion

Ordering Process

Placing Orders

To place an order:

• Browse products and add items to your cart
• Proceed to checkout
• Enter delivery information
• Select payment method
• Review order summary
• Confirm order placement

By placing an order, you make an offer to purchase products subject to these Terms and Conditions.

Order Confirmation

Upon placing an order, you will receive:

• Immediate on-screen confirmation
• Email confirmation with order number and details
• SMS confirmation (if phone number provided)

Order confirmation does not mean order acceptance. We reserve the right to accept or reject orders at our discretion.

Order Acceptance

We will confirm order acceptance when:

• We verify payment (for prepaid orders)
• We prepare your order for baking/dispatch
• You receive dispatch notification

We reserve the right to reject orders for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Delivery address outside service area
• Suspected fraudulent activity
• Incomplete or incorrect information
• Past payment issues or disputes

Order Modification and Cancellation

By Customer:

• You may cancel orders within 3 hours of placement
• After 3 hours, orders enter the baking cycle and cannot be cancelled
• Contact customer service immediately for cancellations
• Refunds for cancelled orders processed within 5 business days

By D'light:

• We may cancel orders for reasons listed under "Order Acceptance"
• You will be notified immediately of any cancellation
• Full refund issued for cancelled orders

Payment Terms

Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)
• Credit/Debit Cards (through secure payment gateway)
• Bank Transfer
• Jazz Cash / Easypaisa

Payment Processing

For Prepaid Orders:

• Payment must be completed at time of ordering
• Orders are processed only after payment confirmation
• Payment gateways charge transaction fees (if applicable)

For Cash on Delivery:

• Payment due upon delivery
• Please keep exact change when possible
• Delivery person cannot process card payments

Failed Payments

If payment fails:

• Order will not be processed
• You will be notified of payment failure
• You may retry payment or choose different payment method
• Orders are not held pending payment resolution

Pricing Errors

In case of pricing errors:

• We will notify you before processing the order
• You may choose to complete purchase at correct price
• Or cancel the order for full refund
• We are not obligated to honor incorrect prices

Delivery Terms

Delivery Areas

We currently deliver to: Karachi, Pakistan

Check delivery availability by entering your area code at checkout.

Delivery Charges

Delivery charges vary based on:

• Order value
• Delivery location
• Distance from our facility

Exact delivery charges displayed at checkout before payment.

Free delivery available on orders above Rs. 1000 to selected areas.

Delivery Timeline

Standard delivery time: 1-2 business days from order confirmation

We do not deliver on Sundays and public holidays.

Delivery times are estimates, not guarantees. We are not liable for delays beyond our reasonable control.

Delivery Process

Upon delivery:

• Delivery person will contact you by phone
• Verify order details before accepting delivery
• Inspect products for visible damage
• Sign delivery receipt or provide OTP verification

Failed Delivery Attempts

If delivery fails due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery
• Cannot contact customer

We will attempt delivery 1 times. After failed attempts:

• Order may be returned to facility
• Customer responsible for re-delivery charges
• Or order may be cancelled with restocking fee deducted

Delivery of Fresh Products

As our products are freshly baked and perishable:

• They must be accepted on the first successful delivery attempt
• We cannot hold products for delayed delivery
• Products cannot be returned after successful delivery for freshness reasons
• Quality is guaranteed only if products are accepted on time

Product Quality and Freshness

Our Commitment

All D'light products are:

• Baked fresh every day
• Delivered within 24-48 hours of baking
• Made with quality ingredients
• Prepared under hygienic conditions
• PSQCA certified

Shelf Life

Product shelf life from delivery date:

• Cakes: 20-25 days
• Cake Rusk: 60 days
• Cookies: 90 days

Shelf life valid only when products stored per instructions.

No Preservatives

Our products do not contain artificial preservatives. Freshness depends on:

• Proper storage (as instructed on packaging)
• Timely consumption
• Maintaining product integrity

Intellectual Property

Our Rights

All content on our website is owned by or licensed to Arsalan Foods/D'light, including:

• Text, images, graphics, logos
• Product names and descriptions
• Website design and layout
• Trademarks and branding
• Software and code

This content is protected under Pakistani intellectual property laws and international treaties.

Limited License

We grant you limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and download content for personal use only

You may not:

• Copy, reproduce, or distribute our content
• Modify or create derivative works
• Use content for commercial purposes
• Remove copyright or trademark notices
• Use our trademarks without permission

User-Generated Content

By submitting reviews, feedback, or other content:

• You grant us perpetual, worldwide, royalty-free license to use such content
• You warrant that content is original and does not infringe third-party rights
• You agree content may be displayed publicly on our website
• We may edit or remove content at our discretion

Prohibited Uses

You agree not to:

Illegal Activities

• Violate any Pakistani laws or regulations
• Engage in fraudulent activities
• Use stolen payment methods
• Impersonate any person or entity
• Provide false information

Harmful Actions

• Interfere with website operation
• Introduce viruses, malware, or harmful code
• Attempt unauthorized access to systems
• Scrape or harvest data from website
• Overload servers with requests

Abuse

• Harass, threaten, or abuse our staff
• Post offensive or inappropriate content
• Spam or send unsolicited communications
• Manipulate prices or promotions
• Create multiple accounts to abuse offers

Commercial Misuse

• Resell products without authorization
• Use products for commercial purposes
• Reproduce or distribute our content
• Use automated systems to place orders

Limitation of Liability

Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not warrant that:

• Website will be uninterrupted or error-free
• Defects will be corrected
• Website is free of viruses or harmful components
• Information is accurate or complete

Limitation of Liability

To the maximum extent permitted by Pakistani law, we are not liable for:

Indirect Damages:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Loss of opportunity

Direct Damages Beyond:

• The amount you paid for the products
• Actual cost of replacement products

Causes Beyond Our Control:

• Natural disasters, accidents, or acts of God
• Government actions or restrictions
• Strikes, lockouts, or labor disputes
• Pandemics or health emergencies
• Transportation delays
• Power outages or internet failures
• Third-party service failures

Customer Responsibilities

We are not liable for:

• Damages due to misuse of products
• Improper storage leading to spoilage
• Allergic reactions (ingredients listed on products)
• Issues arising from customer's failure to inspect products upon delivery
• Consequences of providing incorrect delivery information

This limitation applies regardless of the legal theory (contract, tort, negligence, etc.).

Indemnification

You agree to indemnify, defend, and hold harmless Arsalan Foods/D'light, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your violation of any rights of third parties
• Your misuse of our website or products
• Your provision of false or misleading information
• Your fraudulent activities

Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of courts in Karachi, Pakistan.

Informal Resolution

Before pursuing formal legal action, we encourage you to contact our customer service to resolve disputes informally. Many issues can be resolved quickly through communication.

Arbitration

For disputes that cannot be resolved informally, both parties agree to binding arbitration in accordance with the Arbitration Act 1940 (Pakistan). Arbitration will be conducted in Karachi by a single arbitrator mutually agreed upon.

Class Action Waiver

You agree to resolve disputes individually, not as part of any class or representative action.

Exceptions

Nothing in this section prevents either party from:

• Seeking injunctive relief in court
• Reporting illegal activities to authorities
• Enforcing intellectual property rights

Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Pandemics or health emergencies
• War, terrorism, or civil unrest
• Government actions or restrictions
• Strikes or labor disputes
• Supplier or vendor failures
• Power outages or utility failures
• Transportation disruptions

During force majeure events, our obligations are suspended. We will make reasonable efforts to notify customers and resume services as soon as possible.

Changes to Terms and Conditions

Right to Modify

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

Notification of Changes

For material changes, we will:

• Update the "Last Updated" date
• Post notice on our website
• Send email notification to registered users (for significant changes)

Continued Use

Your continued use of our website after changes constitutes acceptance of modified terms. If you do not agree with changes, you must discontinue using our services.

Prior Orders

Changes to terms do not affect orders placed before the change effective date. Previous terms apply to those orders.

General Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping & Returns Policy, and any other policies referenced herein, constitute the entire agreement between you and D'light regarding use of our services.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions remain in full force and effect.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations under these terms. We may assign our rights and obligations to any party at our discretion.

No Partnership

Nothing in these terms creates any partnership, joint venture, employment, or agency relationship between you and D'light.

Survival

Provisions that by their nature should survive termination (including but not limited to warranty disclaimers, limitation of liability, indemnification) will continue after termination of your use of our services.

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you have any questions about these terms, please contact us before using our services.